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Frequently Asked Questions.

Got Questions? We've got answers!
Here you will find questions and answers to some of the more frequently asked loft and cavity wall insulation questions we receive at Polar Warm. If you don't find the answer to your question here, contact us and we'll be glad to help you. If you can think of a question that we've missed, please feel free to tell us so we can help you as well as other users.

Where is Polar Warm based?

We are based in the north west of England, servicing Manchester, Liverpool and the surrounding area's. But we are always willing to travel further a field. Why not drop us a line and find out if we can help you.

Do I qualify for a government grant?

You may get a Warm Front grant if any of the following apply to you:

1. You get one or more of the following benefits:

  • Working Tax Credit (with an income of less than £15,460 and which must include a disability element)
  • Child Tax Credit (with an income of less than £15,460)
  • Attendance Allowance
  • Disability Living Allowance
  • Income Support (that must include a disability premium)
  • Housing Benefit (that must include a disability premium)
  • Council Tax Benefit (that must include a disability premium)
  • War Disablement Pension (that must include a mobility supplement or a Constant Attendance Allowance)
  • Industrial Injuries Disablement Benefit (that must include Constant Attendance Allowance)
2. You have a child under 16 or are pregnant and have a maternity certificate MAT B1 and get any of the following:

  • Income Support
  • Council Tax benefit
  • Housing Benefit
  • income-based Jobseeker's Allowance
  • Pension Credit (Savings or Guarantee elements)
3. You're aged 60 or over and get any of the following:

  • Pension Credit (Savings or Guarantee elements)
  • Council Tax Benefit
  • Housing Benefit
  • income-based Jobseeker's Allowance
4. You're not getting any benefits

You may be entitled to a Warm Front grant even if you're not yet getting any qualifying benefits. A check will be done to see if you're eligible for benefits and so a Warm Front grant.

  • Income Support
  • Council Tax Benefit
  • Pension Credit

How much do I get?

You can get between £2,700 and £4,000 (if your home needs oil central heating).

What can the grant be used for

The Warm Front grant provides insulation and heating improvements depending on your needs and the property you live in. The package includes:

Insulation

  • loft insulation
  • draught proofing
  • cavity wall insulation
  • hot water tank insulation

Heating systems

  • gas room heaters with thermostat controls
  • gas, electric or oil central heating
  • converting a solid fuel open fire to a modern glass fronted fire
  • timer controls for electric space and water heaters

Other measures

  • energy advice
  • two low energy light bulbs


How will I apply?

You can find out if you qualify for a Warm Front grant over the phone, polar warm will be happy to assist you in finding out. You will need to complete an application form and a Home Energy Adviser may have to visit you to assess and recommend work for your property.

I live in Wales! Am I eligible?

Warm Front Grants are available in England only. In Wales the Home Energy Efficiency Scheme in Wales (HEES Wales) provides a grant to make your home warmer, more energy efficient, safer and more secure. For more information, click here.

How long does it take to install cavity wall insulation?

The insulation foam is injected into the cavity from the outside, typically taking two or three hours. All cavity wall installations are backed by a 25 year independent guarantee from CIGA, The Cavity Insulation Guarantee Agency.

I am a landlord, what am I entitled to?

It is the occupier of a property that is entitled to an insulation grant as they pay the fuel bills. If your tenants are aged 70 or over, or they receive a qualifying benefit / tax credit, you will not have to pay anything towards the cost of insulation. As a private landlord, your only requirement is to give written permission prior to works being carried out. If your tenants only qualify for a partial grant, it is the tenant who should contribute the remainder. However, as they are often reluctant to pay, there are further tax incentives available.

Will the value of my house increase?

Yes! - Both loft insulation and cavity wall insulation are considered to be a home improvement and it instantly adds value to your home. Installing Cavity Wall Insulation & Loft Insulation also makes it easier to sell your home, especially with the introduction of the new Home Information Packs (HIPs).

Does Insulation help the environment

Yes - Burning fossil fuels allows Carbon Dioxide (CO2) to escape into the atmosphere, therefore contributing to global warming. A poorly insulated home allows heat to escape through the walls and roof, so more fossil fuel is burned to compensate for the escaping heat.

How long doe it take to install Loft Insulation

Loft insulation usually takes a couple of hours to install. It is simply rolled out and laid flat across the loft floor, between and over the joists if they are visible.

Government Guide lines:

You can also download the official government guide to insulation - simply click here.

More Questions?

Contact Us.



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